{"id":1181,"date":"2023-04-21T11:21:37","date_gmt":"2023-04-21T09:21:37","guid":{"rendered":"https:\/\/support.plugandtrack.com\/?post_type=ht_kb&p=1181"},"modified":"2026-04-16T09:48:36","modified_gmt":"2026-04-16T07:48:36","slug":"acces-denied-tbo-link-or-tbweb-link","status":"publish","type":"ht_kb","link":"https:\/\/support.plugandtrack.com\/en\/thermotrack-online-en\/troubleshooting-en\/acces-denied-tbo-link-or-tbweb-link\/","title":{"rendered":"Why do I get an access denied error with TBO Link or TBWeb Link?"},"content":{"rendered":"

Error message<\/h2>\n

When programming or reading a Thermo button, you can get such a message :<\/p>\n

For TBO Link<\/h3>\n

Impossible d\u2019ouvrir le fichier <C:\\ProgramData\\Proges-Plus\\TBO_ Link\\xxxx.xx><\/p>\n

D\u00e9tail de l\u2019erreur syst\u00e8me :<\/p>\n

Access denied<\/p><\/blockquote>\n

For TBWeb Link<\/h3>\n

Impossible d\u2019ouvrir le fichier <C:\\ProgramData\\Proges-Plus\\TBWeb_ Link\\xxxx.xx><\/p>\n

D\u00e9tail de l\u2019erreur syst\u00e8me :<\/p>\n

Access denied<\/p><\/blockquote>\n

Solution<\/h2>\n

Ask your IT department to give you rights in the Thermotrack PC database. It is by default located in :<\/p>\n

    \n
  • For TBO Link: C:\\ProgramData\\Proges-Plus\\TBO_Link<\/li>\n
  • For TBWeb Link : C:\\ProgramData\\Proges-Plus\\TBWeb Link<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Error message When programming or reading a Thermo button, you can get such a message : For TBO Link Impossible d\u2019ouvrir le fichier <C:\\ProgramData\\Proges-Plus\\TBO_ Link\\xxxx.xx> D\u00e9tail de l\u2019erreur syst\u00e8me : Access denied For TBWeb Link Impossible d\u2019ouvrir le fichier <C:\\ProgramData\\Proges-Plus\\TBWeb_ Link\\xxxx.xx> D\u00e9tail de l\u2019erreur syst\u00e8me : Access denied Solution Ask…<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[62,96],"ht-kb-tag":[],"class_list":["post-1181","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-tech-notes","ht_kb_category-troubleshooting-en"],"yoast_head":"\nWhy do I get an access denied error with TBO Link or TBWeb Link? Support Plug and Track<\/title>\n<meta name=\"description\" content=\"Why do I get an access denied error with TBO Link or TBWeb Link? 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