{"id":466,"date":"2021-10-22T16:18:46","date_gmt":"2021-10-22T14:18:46","guid":{"rendered":"https:\/\/support.plugandtrack.com\/?ht_kb=error-when-reading-a-button-or-opening-an-archive"},"modified":"2026-04-16T09:55:24","modified_gmt":"2026-04-16T07:55:24","slug":"error-when-reading-a-button-or-opening-an-archive","status":"publish","type":"ht_kb","link":"https:\/\/support.plugandtrack.com\/en\/thermotrack-pc-en\/troubleshooting\/error-when-reading-a-button-or-opening-an-archive\/","title":{"rendered":"Why do I get an error when reading a button or opening an archive?"},"content":{"rendered":"<h2>Message<\/h2>\n<p><strong>This error window is displayed when downloading a Button or when opening an archive.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-823 size-full\" src=\"https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/Error-reading-button-EN.png\" alt=\"\" width=\"552\" height=\"635\" srcset=\"https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/Error-reading-button-EN.png 552w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/Error-reading-button-EN-261x300.png 261w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/Error-reading-button-EN-43x50.png 43w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/Error-reading-button-EN-52x60.png 52w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/Error-reading-button-EN-87x100.png 87w\" sizes=\"auto, (max-width: 552px) 100vw, 552px\" \/><\/p>\n<p>This is due a a problem when registering the OCX tool that generates the graphs.<\/p>\n<h2>Solution<\/h2>\n<p>Ask you IT department to register the OCX in the registry :<\/p>\n<ul>\n<li>Enter &#8220;cmd&#8221; in the windows search box<\/li>\n<li>Do a right click and choose &#8220;Run as administrator&#8221;.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-467\" src=\"https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/CMD-administrator.png\" alt=\"\" width=\"388\" height=\"565\" srcset=\"https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/CMD-administrator.png 388w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/CMD-administrator-206x300.png 206w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/CMD-administrator-34x50.png 34w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/CMD-administrator-41x60.png 41w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/CMD-administrator-69x100.png 69w\" sizes=\"auto, (max-width: 388px) 100vw, 388px\" \/><\/p>\n<p>From the command window, go in <strong>C:\\Program Files (x86)\\Proges-Plus\\Thermotrack\\V8\\ax\\tc\\fr<\/strong><\/p>\n<p>Enter the following command <strong>regsvr32.exe TeeChart2016.ocx<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-470\" src=\"https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/RegSvr32-000063.png\" alt=\"\" width=\"432\" height=\"183\" srcset=\"https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/RegSvr32-000063.png 432w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/RegSvr32-000063-300x127.png 300w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/RegSvr32-000063-50x21.png 50w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/RegSvr32-000063-60x25.png 60w, https:\/\/support.plugandtrack.com\/wp-content\/uploads\/2021\/10\/RegSvr32-000063-100x42.png 100w\" sizes=\"auto, (max-width: 432px) 100vw, 432px\" \/><\/p>\n<ul>\n<li>You should get a success message.<\/li>\n<li>Restart Thermotrack.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Message This error window is displayed when downloading a Button or when opening an archive. This is due a a problem when registering the OCX tool that generates the graphs. Solution Ask you IT department to register the OCX in the registry : Enter &#8220;cmd&#8221; in the windows search box&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[50],"ht-kb-tag":[],"class_list":["post-466","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why do I get an error when reading a button or opening an archive? Support Plug and Track<\/title>\n<meta name=\"description\" content=\"Why do I get an error when reading a button or opening an archive? 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