Error message
When programming or reading a thermobutton, you get a message like this
Unable to open file <C:\ProgramData\Proges-Plus\Thermotrack\V..\Thermobouton\xxxx.xx>
System error details:
Access denied.
Solution
Ask your IT department to give you write access to the Thermotrack PC database, which by default is located in :
- V9 : C:\ProgramData\Proges-Plus\Thermotrack\V9\Thermobouton
- V8 : C:\ProgramData\Proges-Plus\Thermotrack\V8\Thermobouton
- V7 : C:\ProgramData\Proges-Plus\Thermotrack\V7\Thermobouton
Hello,
I have the problem, that after installing the software V8, me as administrator can open the software and I can add other users, but the users, without administrative rights in Windows cannot open the Thermotrack software and get an error message “Impossible dòuvrir le fichier . But the users have full access to the Thermobouton data.
Kind regards
Hi,
Thank you for reaching us here. Your request has been sent to support@proges.com and ou team will reply directly to you by email.
Buenos días luego de instalar el software al intentar abrirlo me sale este mensaje: Que s’est-il passé ?
Impossible d’ouvrir le fichier .
– Code erreur : u
– Niveau : erreur fatale (EL_FATAL)
– Code erreur WD55 : u
– Code d’erreur système : u
– Message d’erreur système :
Acceso denegado.
Dump de l’erreur du module
.– Infos de debug :
##(IXStream)-Handle=##
– Infos attachées :
EIT_SRCFILE :
EIT_XINFO :
EIT_LOGICALTABLENAME :
—————————————
Hola,
El mensaje de error puede ser ligeramente diferente, pero dice “Acceso denegado“.
Necesitas pedirle a tu administrador que te de acceso de escritura a la carpeta C:\ProgramData\Proges-Plus\Thermotrack.
Si es necesario, puede ponerse en contacto con nosotros por correo electrónico en support@proges.com
Hello,
I have installed, together with the IT-Department the Thermotrack PC V9. So far so good, but I also get the error:
“Unable to open file
System error details:
Access denied.”
I checked again together with our IT, but we can not find the folder “Thermobouton”. It is just not existing, so no write access can be activated.
What can I do?
Dear Hans,
Thanks for reaching us and apologize for the inconvenience.
Your IT department might have installed the database in another folder.
Our support team will contact you also to help you further.
Have a good day