Error message
When programming or reading a thermobutton, you get a message like this
Unable to open file <C:\ProgramData\Proges-Plus\Thermotrack\V..\Thermobouton\xxxx.xx>
System error details:
Access denied.
Solution
Ask your IT department to give you write access to the Thermotrack PC database, which by default is located in :
- V9 : C:\ProgramData\Proges-Plus\Thermotrack\V9\Thermobouton
- V8 : C:\ProgramData\Proges-Plus\Thermotrack\V8\Thermobouton
- V7 : C:\ProgramData\Proges-Plus\Thermotrack\V7\Thermobouton
Hello,
I have installed, together with the IT-Department the Thermotrack PC V9. So far so good, but I also get the error:
“Unable to open file
System error details:
Access denied.”
I checked again together with our IT, but we can not find the folder “Thermobouton”. It is just not existing, so no write access can be activated.
What can I do?
Dear Hans,
Thanks for reaching us and apologize for the inconvenience.
Your IT department might have installed the database in another folder.
Our support team will contact you also to help you further.
Have a good day