Adapter error when opening Thermotrack PC

If you receive the error message “You have not connected your adapter” when you open thermotrack PC, please check the following points

Check the blue USB adapter

1. Close Thermotrack PC
2. Connect only the blue USB adapter (disconnect the black cable)
3. Open Thermotrack PC

• If Thermotrack PC opens in full version, your adapter is functioning correctly. Proceed to check the black cable.
• If you still see the same message, verify that the drivers are properly installed (refer to the last section of this article). If the drivers are correctly installed, your blue USB adapter is defective and needs replacement.

Check the black cable

1. Close Thermotrack PC
2. Connect the black cable to the blue USB adapter (without connecting any Thermo Button)
3. Open Thermotrack PC

• If Thermotrack PC opens in full version, both the adapter and black cable are functioning properly. Proceed to check the Thermo Button.
• If you still see the same message, your black cable is defective and needs replacement.

Checking the Thermo Button

1. Close Thermotrack PC
2. Connect the black cable to the blue USB adapter without connecting the Thermo Button
3. Open Thermotrack PC
4. Read data from a Thermo Button

• If the Download window appears, everything is functioning correctly
• If you receive an error message such as “DS2422” or “No Adapter,” the Thermo Button is defective and needs replacement. Test with other Thermo Buttons to confirm.

How to check drivers installation

1. Navigate to the directory C:\Program Files (x86)\PROGES-PLUS\ThermoTrack
2. Go to the folder of the latest installed version (V8 or V9)
3. Then go to the folder \ax\drivers\64bits
4. Run the file install_1_wire_drivers_x64_v405.msi

• If you see a “Repair” message, the drivers are correctly installed. No repair is needed.
• If you see an “Install” message, proceed with the installation.