Data reading service in Red


The Thermoscan IP Data Reading Service indicator remains red

Data is not being automatically returned

date service in red


Force the service to start

If this is a new installation, it is likely that the Data Reading Service will not be started automatically. To do this, follow the instructions below:

  1. Close Thermoscan IP (password = thermoscanip)
  2. Right-click on the icon and choose the menu “Run as administrator”.
  3. Enter the administrator ID and password if required

run as administrator

If the service “Thermoscan IP scan” has not been installed, proceed as follows

  1. Open the ThermoscanIP.ini file located in C:\Program Files (x86)\PROGES-PLUS\ThermoscanIP
  2. Change the line “status = run” to “status = setup”.
  3. Restart Thermoscan IP as administrator

Repair your database

If you have been using Thermoscan IP for a long time, it is possible that a database file is corrupted.

In this case, follow these steps

  1. Close Thermoscan IP (password = thermoscanip)
  2. Close the service “Thermoscan IP scan”.
  3. Open the program WD optimizer.exe located in C:\Program Files (x86)\PROGES-PLUS\ThermoscanIP and follow these steps
  4. wd optimiser 1/2
  5. Select you data base(by default, located in C:\ProgramData\Proges-Plus\ThermoscanIP)
  6. choose the file “Histomesures” and follow next steps
  7. Until you have this message
  8. Restart the Windows service  ‘Thermoscan IP srutation”
  9. Restart Thermoscan IP



Updated on 12/04/2023

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