Why do I get an access denied error with TBO Link or TBWeb Link?

Error message

When programming or reading a Thermo button, you can get such a message :

For TBO Link

Impossible d’ouvrir le fichier <C:\ProgramData\Proges-Plus\TBO_ Link\xxxx.xx>

Détail de l’erreur système :

Access denied

For TBWeb Link

Impossible d’ouvrir le fichier <C:\ProgramData\Proges-Plus\TBWeb_ Link\xxxx.xx>

Détail de l’erreur système :

Access denied

Solution

Ask your IT department to give you rights in the Thermotrack PC database. It is by default located in :

• For TBO Link: C:\ProgramData\Proges-Plus\TBO_Link
• For TBWeb Link : C:\ProgramData\Proges-Plus\TBWeb Link